FAQ
Find answers to your most frequently asked questions.
FREQUENTLY ASKED QUESTIONS
Orders
How to place an order?
- Visit our website.
- Add the desired products to your cart.
- Follow the secure payment steps to complete your order.
What payment methods do you accept?
We accept credit card payments (Visa, MasterCard, American Express) as well as payments via PayPal.
What are the shipping fees and delivery times?
Delivery is free throughout France, you can order with peace of mind.
It takes a total of between 2 and 9 working days from the time of your order to receive your package.
Can I modify my order after placing it?
Yes, you can cancel your order up to 2 hours after purchase.
What is your return policy?
You can return a product in its original condition within 14 days of receiving it. Check our "Return Policy" page for details on return conditions, refunds, and exchanges.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking link. You can also visit the "Track My Order" page to track the status of your order in real-time.
FREQUENTLY ASKED QUESTIONS
Our Puchi Mania Products
What is Puchi Mania?
Puchi Mania is an online store dedicated to cute little things inspired by Japanese culture and Kawaii style. We offer a selection of soft plush toys, fantastic figurines, adorable accessories, and decorative mini worlds to bring a touch of magic and tenderness to your daily life.
What types of products can be found at Puchi Mania?
You will discover cuddly plush toys, collectible figurines, practical and stylish accessories, as well as unique mini worlds to decorate your space with soft and colorful objects. Each product is chosen for its quality and irresistible charm.
What is the inspiration behind the products?
Our selection is inspired by Japanese culture, Kawaii design, and pastel trends that bring softness and fantasy. It is a universe where each object tells a story and creates a little daily happiness.
Are the products suitable for gifts?
Yes, absolutely! Our items are perfect for pleasing anyone who loves soft, colorful, and original universes. Whether for a birthday, Christmas, or just for fun, Puchi Mania is a safe bet.
Are the products suitable for children?
Our products are more suited for teenagers and adults who are fans of kawaii, but several plush toys and accessories are suitable for children. Always check the specific recommendations on each product sheet, especially for those under 3 years old.
Where do your products come from?
Most of our items are imported from Asia (Japan, Korea, China), selected for their authenticity, quality, and unique design.
How do I care for my plush toys to keep them soft and clean?
We recommend hand washing with mild soap and lukewarm water. Avoid washing machines that can damage the texture. For drying, let air dry, away from direct sunlight.
Can I clean my figurines with water?
Yes, a gentle cleaning with a damp cloth is sufficient. Avoid harsh chemicals that could damage the paint or delicate details.
Do you have any other questions?
Our team is at your disposal, contact us on our "contact" page.
