Return policy

At puchimania.com, we make your satisfaction our priority. If for any reason you are not fully satisfied with your purchase or wish to exercise your right of withdrawal, we accept returns within 30 days of receiving your order.

Steps to Return a Product

Step 1: Return Request
Contact our customer service at contact@puchimania.com providing:

Your first and last name
Your order number
The reason for the return
Photos of the product if it is defective or damaged

Step 2: Preparing the Return
After approval, carefully pack the product in its original packaging. Include all accessories, manuals, and any other items that came with the product.

Step 3: Shipping the Return
A return address will be provided after verifying the eligibility of your request. Return shipping costs are the responsibility of the customer and will always be overseas.

Step 4: Confirmation and Refund
Upon receipt of the proof of shipment, we will immediately initiate the refund, without waiting for the item to arrive. The refund will be credited to the payment method used at the time of purchase.

Additional Information on Refund
Payment method by credit card: The refund will be credited to the used credit card. The delay may vary between 2 to 5 business days.

Contact Information
For any inquiries regarding our products or to get assistance, contact us at:

Email: contact@puchimania.com
Contact form: Contact us here
Address: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom
Responses within 24 hours maximum, Monday to Friday from 8:00 AM to 6:00 PM (London time).

Thank you for trusting puchimania.com. Your satisfaction is our greatest reward.